CASE STUDY
Marks & Spencers
York Ltd (Marks & Spencer) | M&S is a leading British retailer bringing exceptional quality, great value food, clothing and homeware to millions of customers around the world with more than 434 stores and 39 websites globally.
THE CHALLENGES
York Ltd, responsible for Marks & Spencer’s IT procurement and management, faced the following issues:
- Setting up the IT infrastructure for new Stores in Granada and Madrid before Christmas – They had a tight deadline to ensure that the new stores were up and running with IT infrastructure, EPOS System and CCTV.
- Standardised EPOS System across all branches – They needed someone who was familiar with their business already and could standardise their systems for the new stores
- Centralised IT Procurement Process – As an existing customer of ours for their store in Gibraltar, they needed a team who was reliable and understood their needs.
THE SOLUTIONS
Standardized IT Hardware – Supplied consistent models of EPOS systems, receipt printers, scanners, and IT accessories across all branches.
Efficient Procurement & Delivery – Ensured that all required IT components were quickly sourced, delivered, and installed in each store.
CCTV Systems – Installed high-definition surveillance cameras to enhance security, monitor store activity, and protect against theft.
Network Systems Implemented reliable network infrastructure to support smooth communication, data transfer, and EPOS functionality.
EPOS (Electronic Point of Sale) Setup Deployed and configured advanced EPOS systems to improve transaction speed, inventory management, and overall customer experience. RESULTS & IMPACT
Enhanced Security – The new CCTV systems improved store safety and gave management greater peace of mind.
Efficient Connectivity – The modernized network setup enabled faster transactions, better customer service, and reliable operations.
Faster Transactions – The upgraded EPOS systems sped up the checkout process, reducing wait times and increasing customer satisfaction.
Consistency Across Locations – Standardized IT systems across all branches streamlined operations, improved staff efficiency, and reduced downtime.
Communicative Team – The Netgear Business team co-ordinated all the needs for York Ltd and once established ensured that the deadlines were met for opening and the General Manager could continue to focus on other areas of the business. 
SUPPORTED m&s LOCATIONS
GIBRALTAR
215 Main Street
Gibraltar
GA11 1AA
GRANADA
Nevada Shopping Calle Hipócrates
Tnd 155-156
Granada, 18100
Spain
MADRID
Cenrro Comercial La Vaguada
Local A74-A75
Madrid,
Spain
MALAGA
Calle Nueva N36
Malaga,
Spain
MARBELLA
Calle Ojén, S/N
La Cañada
Marbella, 29603
Spain
CLIENT TESTIMONIALS
We are extremely satisfied with the products and print services received from Netgear. The staff are very customer oriented and it’s always a pleasure to work with them. As an IT department it helps not having to worry about replenishing toners, as they take care of everything through their printer management system.
Three years ago we decided to replace our six large network printers and numerous small deskjet printers with three HP M775ZM printers from Netgear on the MPS service. Since then we have reduced our printing costs by over 50% and are very happy with the service provided by Netgear. The printers rarely fail and when they do Netgear will address the issue promptly.
Overall the implementation of Netgear’s print solution has been a very positive experience. It’s delivered us efficiencies and saved us cost, but also their fully managed service has been excellent. I would recommend talking to Netgear.
We have different requirements for our different offices. The guys at Netgear Managed Print Service came in, assessed our needs and provided us with a solution that was both flexible and cost effective.With maintenance, Ink and toner included, the Managed Print Service solution saves me time and money. That’s just good business.
We knew that HP is one of the most revered brand in Printing Solutions and Netgear was offering a first class Managed Print Service. We started the relationship with Netgear HP MPS with one Laserjet Enterprise Printer in July 2013 and the service was so great that at the current date we have 7 machines all of them with Managed Printing.
As an architecture practice we produce a great deal of printed material ranging from large-scale technical drawings to glossy presentation brochures. It gives us great peace of mind therefore to know that we can rely on our HP plotter and printer to reliably prepare high-quality prints and that the Netgear team is always quickly at hand to assist us with any technical matters.
We needed a fast printer and we needed a scanning solution. The multifunction device we chose allowed us to scan documents and have them saved straight onto our PCs or even email them straight from the multifunction. Given the volumes of documents we scan this improvement in work flow has greatly improved our productivity. The team at Netgear advised Amber Law, the next day the printer was installed and working.
We were keen to reduce the cost of our printing our old machine was costing us too much to run and maintain. Upgrading was also about getting newer technology. The insurance business requires a large number of documents to be stored for a long time and we therefore needed a machine capable of digitising a large volume of documents.
Fantastic! Easy to use – users just get on with their printing, reduces the workload for IT manager J Customizable – setup the printer screen with 5 buttons for routine tasks. Fast – faster than previous machines
We print in large volumes and we also scan or fax so we chose a multifunction unit. The lower cost, the toner and the maintenance of the printers with the ink delivered before you run, out was another reason to start using Netgear MPS.
We can advise that working with Netgear is a pleasure and they are always there to assist and guide us through the complex world of IT and always advise us with our best interest in mind.
Choosing Netgear as our IT partner has given us peace of mind and allows us to concentrate on delivering a professional service to our valued Clients. The Netgear Team is accessible and responsive, giving good value for money and advice on the latest IT developments, legislation and data protection allowing us to keep ahead of the game.
NETGEAR BUSINESS | GROW WITH CONFIDENCE
Grow your business with confidence through Netgear Business. Our secure, scalable solutions empower you to thrive in a dynamic marketplace, backed by the expert support you can trust. Partner with us to turn challenges into opportunities and achieve sustainable growth.
OUR SERVICES
Managed Services Provider (MSP) – Effective oversight of your technology environment ensures uninterrupted operations while helping you stay competitive in a rapidly evolving digital landscape. Our Managed IT Services provide continuous monitoring, proactive maintenance, and strategic guidance to optimise performance, strengthen security, and support long-term business growth.
Managed Print Services (MPS) – Consolidating and streamlining your print infrastructure can yield measurable cost savings, boost workflow efficiency, and enhance overall productivity. Our MPS offers a comprehensive approach by overseeing device management, supply replenishment, and maintenance, allowing you to focus on core objectives, rather then printing issues.
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