CASE STUDY
Charlie’s Restaurant
Charlie’s Restaurant is a popular local eatery known for its fast service and high customer turnover. They required a modern, easy-to-use EPOS system to streamline their operations, improve order-taking efficiency, and ensure seamless staff training.
THE CHALLENGES
When Charlie’s Restaurant approached Netgear Business, they faced several key operational issues:
- Outdated POS System – Their previous setup was slow, inefficient, and prone to errors.
- Difficult Staff Training – The old system was complex, leading to longer training times for new employees.
- Slow Order Processing – Without a reliable system, kitchen communication was delayed, affecting service speed.
- Limited Flexibility – No mobile ordering solutions, leading to inefficiencies during busy hours.
The restaurant needed a fast, reliable, and user-friendly EPOS solution to improve service quality and operational efficiency.
THE SOLUTIONS
Netgear Business implemented a tailored restaurant-specific EPOS system, which included:
Touchscreen EPOS Terminal – A modern, easy-to-use till system for quick transactions.
Integrated Thermal Printer – Ensuring receipts and kitchen tickets are processed instantly.
Mobile Order Tablets – Provided staff with tablet-based order-taking, allowing them to send orders directly to the kitchen.
User-Friendly Interface – Designed for easy staff training, reducing onboarding time for new employees.
RESULTS & IMPACT
Faster Order Processing – Orders are now instantly relayed to the kitchen, improving efficiency.
Improved Staff Productivity – The simplified system reduced errors and training time.
Seamless Customer Experience – Shorter wait times and faster payments enhanced customer satisfaction.
Better Business Insights – The EPOS system provides real-time sales tracking and reporting.
CLIENT TESTIMONIALS
We are extremely satisfied with the products and print services received from Netgear. The staff are very customer oriented and it’s always a pleasure to work with them. As an IT department it helps not having to worry about replenishing toners, as they take care of everything through their printer management system.
Three years ago we decided to replace our six large network printers and numerous small deskjet printers with three HP M775ZM printers from Netgear on the MPS service. Since then we have reduced our printing costs by over 50% and are very happy with the service provided by Netgear. The printers rarely fail and when they do Netgear will address the issue promptly.
Overall the implementation of Netgear’s print solution has been a very positive experience. It’s delivered us efficiencies and saved us cost, but also their fully managed service has been excellent. I would recommend talking to Netgear.
We have different requirements for our different offices. The guys at Netgear Managed Print Service came in, assessed our needs and provided us with a solution that was both flexible and cost effective.With maintenance, Ink and toner included, the Managed Print Service solution saves me time and money. That’s just good business.
We knew that HP is one of the most revered brand in Printing Solutions and Netgear was offering a first class Managed Print Service. We started the relationship with Netgear HP MPS with one Laserjet Enterprise Printer in July 2013 and the service was so great that at the current date we have 7 machines all of them with Managed Printing.
As an architecture practice we produce a great deal of printed material ranging from large-scale technical drawings to glossy presentation brochures. It gives us great peace of mind therefore to know that we can rely on our HP plotter and printer to reliably prepare high-quality prints and that the Netgear team is always quickly at hand to assist us with any technical matters.
We needed a fast printer and we needed a scanning solution. The multifunction device we chose allowed us to scan documents and have them saved straight onto our PCs or even email them straight from the multifunction. Given the volumes of documents we scan this improvement in work flow has greatly improved our productivity. The team at Netgear advised Amber Law, the next day the printer was installed and working.
We were keen to reduce the cost of our printing our old machine was costing us too much to run and maintain. Upgrading was also about getting newer technology. The insurance business requires a large number of documents to be stored for a long time and we therefore needed a machine capable of digitising a large volume of documents.
Fantastic! Easy to use – users just get on with their printing, reduces the workload for IT manager J Customizable – setup the printer screen with 5 buttons for routine tasks. Fast – faster than previous machines
We print in large volumes and we also scan or fax so we chose a multifunction unit. The lower cost, the toner and the maintenance of the printers with the ink delivered before you run, out was another reason to start using Netgear MPS.
We can advise that working with Netgear is a pleasure and they are always there to assist and guide us through the complex world of IT and always advise us with our best interest in mind.
Choosing Netgear as our IT partner has given us peace of mind and allows us to concentrate on delivering a professional service to our valued Clients. The Netgear Team is accessible and responsive, giving good value for money and advice on the latest IT developments, legislation and data protection allowing us to keep ahead of the game.
NETGEAR BUSINESS | GROW WITH CONFIDENCE
Grow your business with confidence through Netgear Business. Our secure, scalable solutions empower you to thrive in a dynamic marketplace, backed by the expert support you can trust. Partner with us to turn challenges into opportunities and achieve sustainable growth.
OUR SERVICES
Managed Services Provider (MSP) – Effective oversight of your technology environment ensures uninterrupted operations while helping you stay competitive in a rapidly evolving digital landscape. Our Managed IT Services provide continuous monitoring, proactive maintenance, and strategic guidance to optimise performance, strengthen security, and support long-term business growth.
Managed Print Services (MPS) – Consolidating and streamlining your print infrastructure can yield measurable cost savings, boost workflow efficiency, and enhance overall productivity. Our MPS offers a comprehensive approach by overseeing device management, supply replenishment, and maintenance, allowing you to focus on core objectives, rather then printing issues.
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